Change to lifeline services

A special helpline has been set up to support people affected by changes to the provision of essential health and social care services across Lincolnshire.

Services impacted are 

Telecare Service 

• 24/7 monitoring and emergency response equipment
• Automatic contact with family, carers, or emergency services when needed
• Includes fall detection and emergency alert systems

Community Equipment Service 

• Equipment loans for adults and children with long-term conditions and disabilities
• Supporting daily health and social care needs

Wheelchair Service (now provided by Millbrook Healthcare)

• Wheelchair provision for adults and children with long-term physical disabilities
• Supporting those whose mobility is affected by illness or disability

These have previously been provided by NRS Healthcare, which had recently informed Lincolnshire County Council and the Lincolnshire Integrated Care Board (ICB) they could not continue.

The two bodies are introducing two new partners who took over the services from August 1.

Livity Life will co-ordinate the Telecare Service with Millbrook Health taking on the Community Equipment and Wheelchair provision.

People using these services will receive a letter in the coming weeks, explaining what this change will mean for them.

“We would like to reassure you that we will continue to support people in the community. There may be some short-term disruption during this transition, but we are working to mitigate the impact. During this period, we will be prioritising support to protect those most impacted by this change,” said a county council spokesperson.

“People are asked to be vigilant in case fraudsters attempt to take advantage of this disruption. No one will be contacting people to request payment of any kind in relation to these services. The only exceptions are if a person has an agreed Personal Wheelchair Budget, and they would only be contacted by Millbrook Healthcare in regard to this. Telecare Service users who already pay for their service via direct debit will only be contacted by Livity Life.”

Need help or have questions?

Dedicated Support Line: 01522 782245

Hours: Monday to Friday, 10am to 4pm, this temporary support line is specifically set up to help with any questions or concerns about the service transition.