Are you ready for digital switchover?

Life-saving alarms used by some of the society’s most vulnerable people could stop working when landline phones move to new connection services.

That’s the warning from mental health and wellbeing organisation Shine, which has issued the advice below.

By the end of 2025, most landline phone services in the UK will be moved off the
traditional copper-wire network and onto digital connections that use broadband – the internet. 

The change – known as the digital switchover – will affect everyone. However, for people who rely on landlines to stay safe, the impact could be serious if the right steps are not taken in time. Carers and support workers have an essential role in helping others prepare too. 

What might stop working? 

• Landline phones not connected to a broadband router • Personal alarms or telecare devices • Home security systems that use landlines • Landline phones during power cuts, unless backed up by a battery 

What to do: 

1. Talk to your phone provider: Ask whether your landline and devices will still work. Support is available if you do not use broadband. 

2. Check your equipment: Ensure that any phone, care alarm, or pendant will function after the switchover. Contact your alarm 

provider or local council for help.
3. Plan for power cuts: Digital phones do not 

work without electricity. If you do not have a mobile, ask your provider about battery backup options. 

4. Ask for help: You are not expected to manage this change alone. Speak with a trusted family member, carer, or support worker to help you plan ahead. 

Useful contacts -

The Digital Poverty Alliance work to make sure no one is left behind www.digitalpovertyalliance.org | This email address is being protected from spambots. You need JavaScript enabled to view it.

AbilityNet information and support around digital technology and aids www.abilitynet.org.uk | 0300 180 0028 | This email address is being protected from spambots. You need JavaScript enabled to view it.

Age UK’s advice line for older people, their families, friends, carers and professionals
0800 678 1602 | www.ageuk.org.uk

Digital Unite help others with digital skills and tackle the digital divide
www.digitalunite.com | This email address is being protected from spambots. You need JavaScript enabled to view it. | 0800 228 9272

Common phone providers -  BT 0330 1234 150 | Virgin Media 0345 454 1111